Quality DTG T-shirt, designed, manufactured and delivered.

FAQ

How much does a custom t-shirt cost?

Prices for different combinations of t-shirt size and print size vary, but are easily calculable through our Pricing page.

Is there a minimum order quantity?

If you wish to order one of our standard t-shirt cuts, there is no minimum order quantity. If, however, you require a custom cut, the minimum order quantity is 100 pieces per color, with mixed sizes for both men and women.

I need my order quickly. How fast can you process it?

On request, we will give your order priority if our schedule permits. This will incur an extra charge, which we will quote you before production commences.

Which image format do you prefer?

We strongly recommend that you send us your design(s) in one of the following formats:

- Adobe Illustrator File (.ai)

- Adobe Photoshop File (.psd)

If you are unable to send us your image in one of these formats, then the following formats will also be acceptable:

- JPEG (.jpg)

- TIFF (.tif)

- GIF (.gif)

- PNG (.png)

Please note that Adobe files are of superior resolution, and will result in a higher quality DTG print.

Can you help me out with my design?

Due to the fact that we are an online service, we are unable to create wholly original designs. However, our team of designers will be happy to help you improve and finalize your existing designs.

Can you print on black / dark colored fabric?

At dtgtshirt.com, we are equipped with the latest technology on the market, allowing us to print in any color, including dark shades.

Are you able to process a mixed order, with a variety of sizes, colors, and styles?

As long as you choose to order our standard cuts, any mix of print, sizes, color, and style is possible.

Can you print on garments that I supply you?

As we are unable to guarantee the quality of the print on materials other than our own, we are only able to print on our own t-shirts. All of our fabrics are tested thoroughly for colorfastness, shrinkage resistance, and ink adherence.

Can you supply me with a sample t-shirt before production starts?

Samples are available on request for orders over five pieces.

Where can I see samples of your existing work?

We are not able to showcase all of our work (due to some customers requesting privacy), but most of our work is displayed on our Portfolio page.

How will you ship my order?

Dtgtshirt.com can ship worldwide. Depending on the size of your order and how quickly you require it, we can arrange for DHL, UPS, FedEx, air cargo, sea freight, or by any other means you would like.

How long will it take for my order to be shipped?

For a standard order, we aim to print, pack, and ship within 7-12 working days. If we are unable to ship within this period, we will notify you well in advance. For custom orders, please contact us for details.

Can you send my custom t-shirt as a gift, directly to the recipient?

Of course! We will be glad to pack your custom t-shirt in a sealed polyethylene bag, and ship it directly to your friend or loved one. If you wish to send a small gift card as well, we will be happy to arrange that too.

What varieties and sizes of t-shirts do you offer?

Please refer to our Products page. We manufacture t-shirts for men, women, children and babies, in a variety of different styles and colors.

How do I care for my t-shirts, in order to maximize their lifespan?

We recommend that you hand wash your digitally printed t-shirts in cold water. Please do not use bleach, and do not tumble dry. When ironing, use a low temperature setting on the printed area, and always iron inside out.

Will my t-shirts fade?

No t-shirt will last forever, and eventually the print will fade. However, we use the most advanced digital printing technology available currently (from Kornit Digital), and we believe that you will not find more durable t-shirts through any other digital printing business.

 

How do I pay for my order?

We accept payment via PayPal, Visa, Mastercard, and international bank transfer.

What are your Terms & Conditions?

Please refer to our dedicated Terms & Conditions page.

How do I contact you?

You can contact us via one of the following mediums:

- Skype

- Australian number

- US number

- email address


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